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Resort Policies

Resort Policies

 Reservations

The minimum age to check-in is 21; all guests occupying rooms must be 21 unless accompanied by a parent or guardian.

When booking your reservation, a one-night deposit is required. We process the final payment at check-in for the remainder of the stay.

There is a resort fee of $20 per room per night to cover the resort amenities.

All rooms are based on 2 adults in the room. There is a $20.00 per person/night extra charge for a maximum of 4  adults in the room. There is no additional charge for children under 17 years old.

If you choose to cancel your reservation- you must do so at least 72 hours before arrival to avoid forfeiture of your deposit. Early departures are also subject to a two-night forfeiture without proper notice.

Music is audible from all rooms viewing the pool or the Gulf as well as all studio rooms; we do not offer compensation for complaints regarding music. Please request to book the island view if you do not wish to hear music from your room.

All guests must wear hotel issued wristband while on property. Children that are in first grade or more must wear wristbands. Wristband colors are changed every Thursday and Sunday for all guests that staying over.

Although check-in is at 4 pm, we try our best to get all rooms cleaned, depending on our occupancy, your room may be available after 3 pm. Check time is at 11 am daily; you may opt to check-out via your in-room TV. Guests are welcome to store luggage and enjoy the property before check-in. If you are an early arrival, then we will pre-check you in and issue each person a wrist band to access our amenities.

Late check-outs are granted (based on availability) on the day of departure only and may be subject to additional fees. Please, contact the front desk before 10 am to request a late check-out. Late check-out is granted based on room occupancy and not guaranteed.

Rollaway beds are available at a charge of $20.00 per night and cannot be placed in rooms that already have a sleeper-sofa or in rooms that are gulf/pool view with two queen beds.

Music is audible from all rooms viewing the pool or the Gulf as well as all studio rooms; we do not offer compensation for complaints regarding music. Please request to book the island view if you do not wish to hear music from your room.

Property Rules

There are no pets allowed on-premises, except for actual service animals.

All rooms are non-smoking, including on the balconies. There is a $500.00 charge for smoking in a non-smoking room and balcony.

No Smoking allowed at the pool and terrace. Our only smoking area is on the Tiki deck, Wave deck, and beach. Outside food and beverage are not allowed anywhere where hotel food and drink are sold (bars, restaurants, pool area, decks, and beach).

Breaking any Resort rules are broken, you may be subject to eviction without refund, especially in the case of police involvement, trespassing, and or arrests.

Amenities and Resort Fee

The daily resort fee includes the following: The entire resort has WI-FI access, including pool and terrace areas. Located on the first floor in SandKey Tower, the guest business center is open 24/7 for your internet needs, such a boarding passes. Faxing services are available at the front desk. One parking spot per room guaranteed for permitted vehicles with complimentary valet service. There is a fitness room on the property located on the 3rd floor in the Sand Key Tower, featuring treadmills and a universal machine.  The resort fee includes free parking for one vehicle. In the event of a second vehicle, an overnight charge is accessed.

Complimentary pool/beach towels are to be signed out by the pool attendant or at the front desk. One towel per person, please.  A charge of $20.00 per beach towel that is not returned by 8:45 pm. Please, do not bring pool towels to guest rooms or hang to dry on the room balcony.

Guest coin laundry is available in both the buildings, on the 3rd floor (24/7). Soap is available at the Grab n' Go for purchase.  Change is available at the front desk.  Dry cleaning services are also available; call the front desk for pick up or drop it by at any time. Items dropped off before 8 am will be returned the same day.

All rooms have refrigerators and microwaves. All rooms have in-room safes for your security.

Jet Ski, Parasailing, Bicycles, and Kayak rentals are available on the property from outside vendors.

Lounge chairs on the pool deck are complimentary for hotel guests.  Beach chairs and umbrellas are available to rent for the day or week.  Personal chairs, umbrellas, and coolers are not permitted on the beach. Mention that you are a guest of the resort to receive a discount on rentals.

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