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Resort Policies

Resort Policies

 Reservations

The minimum age to check-in is 21; all guests occupying rooms must be 21 unless accompanied by a parent or guardian.

When booking your reservation, a one-night deposit is required when the booking is made. The final payment will be taken at check-in for the remainder of the stay.

There is a resort fee of $20 per room per night to cover the resort amenities.

If you choose to cancel your reservation- you must do so at least 72 hours before arrival to avoid forfeiture of your deposit. Early departures are also subject to a two-night forfeiture without proper notice.

We guarantee the rooms to be ready after 3 pm and check out is at 11 am. Guests are welcome to store luggage and enjoy the property before check-in and after check out complimentary.

Late check-outs are granted (based on availability) on the day of departure only and may be subject to additional fees.

Rollaway beds are available at a charge of $15 per night and cannot be placed in rooms that already have a sleeper-sofa or in rooms that are gulf/pool view with two queen beds.

Music is audible from all rooms viewing the pool or the Gulf as well as all studio rooms; we do not offer compensation for complaints regarding music. Please request to book the island view if you do not wish to hear music from your room.

Property Rules

There are no pets allowed on-premises with the exception of actual service animals.

All rooms are non-smoking, including on the balconies. A fine of up to $500 could be charged for smoking in a non-smoking room or on the balcony.

Smoking is not permitted in the pool and terrace. Smoking is allowed only on the Tiki deck, Wave deck, and beach. Outside food and beverage are not allowed anywhere where hotel food and drink are sold (bars, restaurants, pool area, decks, and beach).

Non-registered hotel guests are permitted to purchase a wristband from the Tiki Deck when cover charges are required; guests of the hotel cannot be issued additional wrist bands for visitors.

Amenities and Resort Fee

The daily resort fee includes the following amenities. The entire resort has WI-FI access including pool and terrace areas. Located on the first floor in SandKey Tower, the guest business center is open 24/7 for your internet needs, such a boarding passes. Faxing services are available at the front desk. One parking space per room is guaranteed for permitted vehicles with complimentary valet service. Cover charges for all registered guests over 21 to all entertainment venues.

There is a fitness room on the property located on the 3rd floor in the Sand Key Tower, featuring treadmills and a universal machine. 

Complimentary pool/beach towels are to be signed out by the pool attendant or at the front desk. One towel per person, please.  A charge of $20.00 per Beach towel will be accessed for any towels that are not returned by the end of the day. Please, do not bring pool towels to guest rooms or hang to dry on room balcony.

Guest coin laundry is available in both the Gulf Tower and the Sand Key Tower on the 3rd floor (24/7). Soap is available at the Grab n' Go for purchase.  Change can be provided at the front desk.  Dry cleaning services are also available; call the front desk for pick up or drop it by at any time. Items dropped off before 8 am will be returned the same day.

All rooms have refrigerators and microwaves. All rooms have in-room safes for your security.

Jet Ski, Parasailing, Bicycles, and Kayak rentals are available on the property from outside vendors.

Lounge chairs on the pool deck are complimentary for hotel guests.  Beach chairs and umbrellas are available to rent from an outside vendor (not by the resort). Mention that you are a guest of the resort to receive a discount on rentals.

Food and Beverage Policies

Food and Beverage Information

We have live entertainment 365 days a year, weather permitting.  The Resort does not refund for music. Music can be heard throughout the property.

The bar areas are 21 and up only on certain days and times; children of hotel guests must be accompanied by parent or guardian and may be asked to remain at the beach or the Pavilion #2 at high volume times and late evenings.

The restaurant, Ocean Flame, serves breakfast, dinner, and Sunday Brunch.  Breakfast is served from 8 am to 11:00 am Monday through Saturday. The Prime Rib & Seafood buffet is served from 5pm-9pm Sunday-Thursday, 5pm-10pm Friday, and 4:30pm-10pm Saturday. Reservations are recommended, especially on weekends.  Ocean Flame  Hours and menus may vary depending on the time of year.

The Grab N’ Go is located in the Gulf Tower - opens at 7:30 am featuring coffee, breakfast sandwiches, bagels, pizza, toiletries, sundries, and Shephard’s logo merchandise.

The Tiki Beach Bar and Grill open at 11 am, food is served from the Grill until 11 pm, and the Tiki Bar remains open up until 3 am.  Hours vary due to weather, holidays, and special events.

The Wave Nightclub is open from 9 pm-3 am.  Admission is free to all guests over 21. Check with the front desk for the current schedule, and tImes may vary throughout the year. If you are under 21, you must pay the $15 cover charge, whether you are a guest of the hotel of not.

Salt Tequila Bar & Tap Room features over 100 tequilas and refreshing craft beers from all over the country.  Days and times vary with season.

Soak Pool Bar is open at 11 am daily (weather permitting). Foodservice is available on the terrace deck and pool bar.

Bottle service is available in the Wave nightclub, at Tiki Beach, or in the poolside cabanas.  Ask the Front Desk for more information. 

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